Toledo: 419.255.9070 | Lima:  419.991.4694 | Sales@VTGus.com
Call Toll Free: 800.686.4592

 

Support

Virtual Technologies Group provides Instant on-line support.  Your business depends on the performance of your network. Failure of a key system, such as a file server, shared calendar or email can bring your business to a halt. Other IT service providers can take days or even weeks to respond. With Instant Help, response times are greatly reduced because we never leave your network.

Instant Help allows us to monitor and remotely access the key elements of your network. Servers, firewalls, desktops and printers can be securely accessed by our qualified team of technicians. In many cases, we’ll identify and neutralize problems before you are even aware of them. Days of downtime can be reduced to hours or even minutes.

Our remote support is complemented by on-site visits, so our technicians can also perform projects, such as new equipment installation, software deployment or hardware maintenance. This approach provides you with the best of both worlds: Incredibly fast response times and the vital human touch on technology.

A member of your Virtual Technologies Group team will schedule quarterly reviews to discuss past performance, future business goals and new technology projects. In essence, you will have a team of experienced professionals acting as your virtual CIO, continuously helping to shape the future of your business.

Get Instant Help on any of the following categories,

  • Virus & Spyware Removal
  • PC Tune-Up
  • Printer Support
  • Online Data Backup
  • System Support
  • Microsoft Office support
  • Add Device to Existing Network
  • Wireless Network / Internet Security
  • E-mail Troubleshooting
  • E-mail Setup
  • VoIP Support

We also offer Instant Help Remote Support Plans.